Payment methods

Paying for your flight

Open your order, choose an available payment method and check your itinerary receipt once your ticket is issued.

Four steps to your itinerary receipt

  1. Open your order

    Follow the link in your booking email. If the order appears in your personal account, you can open it there. PNR lookup shows booking details, but does not open the payment page.

  2. Check the amount and payment deadline

    Check the passengers, route and dates, then the amount, currency and remaining time on the order page. Payment must be made before the deadline shown.

  3. Choose a method and confirm payment

    Use the appropriate payment button in your order and follow the instructions in the payment form. Available options may vary by currency and order.

  4. Return to your order and download the PDF

    Once tickets have been issued, the order page provides a button to download the itinerary receipt as a PDF. Check the ticket number, passenger names, route and dates in the document.

Open personal account

Sign-in is required. If the order is not in your account, use the link in your booking email.

Available payment methods

Payment methods depend on the currency and your particular order. Use the options shown on your order page and in the payment form that opens.

You can select the currency at the top of the website. Check the amount and currency again in the payment form before confirming.

Payment in roubles (RUB)

If these options appear in the payment form:

  • Bank card issued in Russia
  • Faster Payments System (SBP)

Payment in soms (KGS)

If QR payment is available for your order:

  • Open the QR code and scan it with your banking app
  • Check that your bank supports this QR code

I have been charged. Is my ticket issued?

A bank debit and ticket issuance are separate steps. After payment, make sure you receive an itinerary receipt with a ticket number.

Your bank shows a debit
A bank notification describes a transaction. On its own, it does not replace the itinerary receipt or confirm that a ticket has been issued.
Your order has an itinerary receipt
Download the PDF and check the ticket number and travel details. Save the document so you can access it before your flight.

Charged, but no itinerary receipt

Do not pay again. Open the order using the link in your email, check its status and check your inbox, including spam. If the receipt is missing or the status is unclear, contact support with the order number, payment time and amount. Do not send a full card number, CVV or verification codes.

Support contacts

Need to check your booking details?

Use the PNR and surname to view passengers, flights and ticket numbers where these are returned by the reservation system. Payment and the PDF receipt are on the order page.

Check a ticket by PNR

During payment

  • Start payment using the button on your order page. Enter payment details in the payment form that opens.
  • If your bank requests confirmation, complete it in your banking app or in the payment form.
  • If payment did not complete, check the bank transaction and your order first. Do not pay again after a debit without checking what happened.